All chauffeurs have been advised to get vaccinated and they have also changed several parts of the typical ride experience. For example, chauffeurs thoroughly disinfect vehicles between rides, and now wear masks. They greet guests with a slight bow instead of a handshake. Chauffeurs provide guests a mask in case guests do not have one, and they offer hand sanitizer.  They also removed newspapers and magazines from seat backs.

We also ask all guests who are showing any symptoms or have tested positive to not book a ride until they’ve receive a doctor’s permission to travel.

Guests no longer need to wear masks during rides, unless sit is required by the local law.

Because there has not been compelling scientific evidence of the safety benefits of partition screens, some partition screens create a danger in case of an accident and local regulations differ across the world, we have not made partition screens mandatory to our chauffeur partners but rather advised them to follow local regulations.

Partition screens are optional, unless local regulations require them. Their efficacy remains unproven, and they add more risk in the event of an accident.

In case you or one of your co-travelers get tested positive for COVID-19 with in two weeks of riding with our partner, please inform us immediately. This will help us to stop the spread.

We accept bookings globally and monitor country and local travel restrictions. We also encourage travelers to double check their schedules and plans during this time of evolving restrictions. If new safety measures would prevent an existing booking from occurring, we will notify guests and modify or cancel rides without penalty. It’s important to note that border restrictions and quarantine requirements may prohibit cross-border trips.

We comply with local rules and will take the necessary actions to protect public health and the well being of guests and chauffeurs.

Our partner includes one hour of compliments are waiting time for all airport pickups. However, we know that air port arrival procedures may change unexpectedly. Therefore, we suggest that guests arriving internationally schedule the chauffeur to arrive 60 minutes or later after the flight arrival time. We are also asking for chauffeurs to be flexible and wait longer than an hour if at all possible.

Yes, chauffeurs will continue to provide the same personal assistance with luggage and other belongings. If you prefer to handle your luggage personally, please inform the chauffeur. He or she will open and close the trunk soon you will touch your belongings. If the chauffeur handle your luggage, s/he will wipe down the luggage handles before hand in get back to you.

Yes, guests can still take hourly rides in all cities, in all vehicle classes. Hourly rides give guests a safe, private space with only one chauffeur for two or more hours. Guests can provide their planned stops in advance or simply direct the chauffeur where to drive on an as-needed basis. Hourly rides can be canceled without penalty 24 hours or longer in advance.